Como No is committed to safeguarding the privacy of your personal data. Please read the following policy to understand how your personal data will be treated as you make full use of our services.

1. Who are ‘We’?
In this policy, the words ‘We’, ‘Us’ or ‘Our’ refer to Como No Limited and its subsidiary and affiliated businesses. This includes Como No and La Linea Festival.

It’s really important to Us that you trust Us with your personal data, so We want to make sure that you understand what personal data We hold about you and how We collect, store, and process it.

We will use your personal data in the way(s) set out in this policy. If you are not happy with the way that We are using your personal data, please do not provide Us with your personal data (We have set out more information on how We collect your personal data below). If you have any questions about this policy or what We do with your personal data, please contact Us using the contact details below.

You can contact Us about this policy at info@comono.co.uk.

2. What is personal data?
Personal data is information about you that can help Us identify you, such as your name, address, phone number, or email address, or more discrete data such as the device ID of any smartphones, tablets, or similar mobile devices you own.

There are also special categories of personal data that are treated by law as being particularly sensitive. This may include your racial or ethnic origin, your religious beliefs, or information related to your health. We will only ever collect special categories of data where We have your explicit consent to do so, where it is in your vital interests that We do so, or to enable Us to make decisions regarding the services that We provide to you.

3. What personal data do We collect about you?
The nature and type of personal data We collect will depend on why you are giving it to Us.

We collect personal data about you when you:
– Use Our website. We collect information where available, including your device’s ID, IP address, operating system, and browser type. This information helps us produce anonymised data about our users’ browser behaviours. Our website also uses cookies.
– Interact with Us on Our social media pages (such as Twitter, Facebook, and Instagram). We collect information about you from Twitter and Facebook’s sites if the settings on your accounts or the privacy policies of those sites give Us permission to do so. This would include your name and any direct or private messages sent to Us.
– Sign up for Our newsletter. We collect information such as your name and email address and may audit your ‘click-throughs’ on the newsletter emails that we send to you.
– Participate in competitions or events hosted by Us. We collect information such as your name, contact details, and delivery address (if applicable).
– Voluntarily provide Us with your personal data while completing surveys, signing up for events, or providing feedback. We collect information such as your name, email address, postal address, and any additional comments or information you give to Us.

If any of your personal data changes, or you believe that any of the personal data that We hold is incorrect, please let Us know by contacting Us at info@comono.co.uk, and We will ensure that the Personal Data is up to date. We may also contact You from time to time to verify that Your Personal Data is up to date.

4. What do We use your personal data for?
When processing your personal data, We will only do so in relation to specific purposes and only after giving careful consideration to ensure that your privacy rights are not seriously impacted.

We will process the personal data that you provide to us in the following ways for the purpose of (and on the basis of) our performance of our contractual obligations to you:
– To provide you with the services that you have requested (this may include correcting any errors that you have provided, such as any typos in your postal address).

We will process the personal data that you provide to us in the following ways based on our “legitimate interests” as a business:
– Where We do research on demographics, interests, and behaviour based on the information you provide to Us. This research is compiled and analysed on an anonymised basis. We may share this anonymised data with potential advertisers or business partners.
– To create a profile about you to ensure Our communications to You are relevant and timely and to provide you with an improved experience when using Our services.
– To respond to any queries that you ask Us.
– Helping Us identify and fix defects or errors in Our sites, system, or services.
– To carry out research in relation to your participation in any of Our programmes or events that you have attended in order to measure customer satisfaction, evaluate the success of Our programmes, or troubleshoot any issues.
– To process personal data under the UK GDPR’s “recognized legitimate interests” provision where applicable.

5. Who do We share your personal data with?
Except where We use third-party services to collect information, when you are asked for personal data by Us, you are sharing that information with Us alone, unless We specifically state otherwise.

We do not sell or rent your personal data to anyone, and We will never provide your personal data to another company or charity for their marketing purposes without your explicit consent.

6. How do We protect your personal data?
We will always do Our best to keep your personal data secure. Steps We take in order to do this include the use of technical controls (such as encryption and network protection), limiting the number of people working for Us who have access to your data, and ensuring that they are trained in protecting your personal data.

7. Retention of your personal data
We will only retain your personal data for as long as We need to keep it. In considering how long to retain your data, we will always take into account factors such as any ongoing obligations We have to You, the nature of Our relationship with You, legal requirements, and contractual requirements.

8. Your Rights
You have the right to:
– Ask Us not to use your personal data for direct marketing purposes.
– Ask to see what personal data We hold about You.
– Ask Us to correct or update any personal data which is inaccurate.
– Ask for personal data to be deleted in some circumstances.
– Ask Us to temporarily stop using your data if You don’t believe that We have a right to use it.
– Not be subject to decisions made solely on the basis of ‘automated processing.’
– Object to processing under the UK GDPR’s recognized legitimate interests provision where applicable.

9. Changing this policy
We may make changes to this policy from time to time. Changes will apply from the time We post them.

10. How can you access, update, or delete your personal data?
You may change or update any or all of the personal data that We hold about you by contacting our Information Manager at info@comono.co.uk.